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De-escalation and Tactical Communication: Strategies for Managing High-Stress Situations
Introduction
Welcome and Course Overview
Importance of De-escalation and Tactical Communication for Security Guards
Understanding De-escalation
What is De-escalation?
Factors Contributing to Escalation in Security Situations
Benefits of De-escalation Techniques
Video 1 (1:56)
Communication Strategies
Active Listening Skills for Security Guards
Verbal and Non-verbal Communication Techniques
Choosing the Right Words in Difficult Situations
Video 2 (3:24)
De-escalation Techniques
Establishing Rapport with Individuals
Using Empathy and Understanding
Setting Boundaries and Maintaining Control
Conclusion
Recap of Key Concepts
Final Quiz
Final Assessment and Certification
Verbal and Non-verbal Communication Techniques
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